Refund policy

 We want you to feel completely comfortable shopping with us. If something isn’t quite right, you’re welcome to request a return within 30 days of delivery.


📦 Easy Returns 

Your return is easy and affordable, with no unexpected steps.

To start a return:

  • Visit our Returns Portal

  • Select the item(s) you’d like to return

  • Download your free prepaid return label and send your package back to us

Please note:

  • Items must be unused, undamaged, and in original packaging 


💸 Fast Refunds

Once your return arrives and passes inspection, we’ll issue your refund:

  • Back to your original payment method

  • Usually within 3–5 business days

  • You’ll get an email confirmation as soon as it’s done


🔄 Want a Different Size or Style?

If you need a different size or color, please request a return through our portal and place a new order with the correct option. We currently do not offer free exchanges.


⚠️ A Few Things We Can’t Take Back

For hygiene or safety reasons, we can’t accept returns on:

  • Worn or washed items

  • Lingerie, socks, swimwear, or bodysuits

  • Accessories

  • Beauty products

💬 Still Have Questions?

Our support team is here to help.
📧 Email us anytime at Info@avorello.com

We’re committed to making sure you shop with confidence — every time. 🤍